At Carrie Elizabeth Designs, we understand that the anticipation of receiving your handcrafted jewellery is part of the magic. That’s why we’ve carefully crafted a delivery experience that matches the thoughtfulness of our designs—reliable, transparent, and designed with your convenience in mind.

Good to know: All orders are processed within 1-2 business days (excluding weekends and holidays). Production time for custom pieces may vary slightly—we’ll keep you informed every step of the way.

Global Shipping Options

We ship worldwide (with some regional exceptions in Asia and remote areas) using trusted carriers to ensure your precious jewellery arrives safely. Choose the option that best suits your needs:

Standard Shipping
• Carrier: DHL or FedEx
• Delivery: 10-15 days after dispatch
• Flat rate: £12.95
Free Shipping
• Carrier: EMS
• Delivery: 15-25 days after dispatch
• Available on orders over £50

The Delivery Experience

When your order ships, you’ll receive a tracking number via email—because we know you’ll want to follow your jewellery’s journey to your doorstep. Our packaging reflects the same care we put into our jewellery:

  • Signature gift box with satin lining
  • Handwritten note (because digital shouldn’t mean impersonal)
  • Care instructions to preserve your heirloom-quality pieces

Our Promise to You

While delivery times are estimates, we monitor every shipment. Should unexpected delays occur (as they sometimes do with international shipping), our customer service team will proactively reach out with updates and solutions.

For our clients in Durham and surrounding areas, we’re pleased to offer local collection from our studio at 13 Willowtree Ave—select this option at checkout and we’ll notify you when your order is ready.

Returns: If your piece isn’t perfect, we offer 15-day returns from delivery date. Please contact [email protected] to initiate a return—we want you to love every Carrie Elizabeth piece you own.

Every step—from our Durham studio to your home—is designed to maintain the magic of receiving something made just for you. Because at Carrie Elizabeth Designs, we’re not just delivering jewellery; we’re delivering future heirlooms.

With love and sparkle,
The Carrie Elizabeth Team