FAQ

Carrie Elizabeth Designs specialises in high-quality, elegant jewellery including solid gold pieces, gemstone jewellery, and personalised items. Our collections feature timeless designs with a modern twist, focusing on necklaces, earrings, rings, and bracelets that can be treasured for years.

We pride ourselves on offering beautifully crafted pieces that blend contemporary design with classic elegance. Many of our items can be personalised or engraved, making them perfect for special occasions and gifts. Our solid gold collections and limited edition rings are particularly popular for their quality and distinctive style.

We primarily work with solid gold (9k, 14k, and 18k), sterling silver, and gold-plated materials. Our gemstone pieces feature high-quality natural stones like sapphires, topaz, and tourmaline.

Yes! We have a dedicated “Custom Made” category where you can commission bespoke pieces. Please allow additional time for these special orders as they’re crafted just for you.

To maintain your jewellery’s beauty:
– Store pieces separately to prevent scratching
– Remove jewellery before swimming, showering, or applying cosmetics
– Clean with a soft cloth and mild soap if needed
– Avoid exposing to harsh chemicals or extreme temperatures

We accept Visa, MasterCard, JCB, and PayPal for your convenience.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Yes, many of our items can be gift-wrapped. Look for the “Gift wrap” tag on product pages or leave a note at checkout.

We ship worldwide, excluding some remote areas and parts of Asia. Please check at checkout if your location is eligible for delivery.

We offer two shipping methods:
1. Standard Shipping (£12.95) via DHL or FedEx – 10-15 days after dispatch
2. Free Shipping via EMS for orders over £50 – 15-25 days after dispatch

We typically process orders within 1-2 business days. Custom-made items may require additional time.

Yes, once your order ships, you’ll receive a tracking number via email to monitor your package’s journey.

We accept returns within 15 days of receiving your order. Items must be unworn, in original condition with all tags and packaging intact. Custom-made and engraved items cannot be returned unless faulty.

Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.

Once we receive and inspect your return, we’ll process your refund within 5 business days. It may take additional time for your bank to post the credit.

Click “Register” at the top of any page and enter your details. Having an account lets you track orders, save favorites, and checkout faster.

Click “Lost your password” on the login page. We’ll email instructions to reset it.

Log in to your account and navigate to “My Account” where you can edit your details, view order history, and manage your wishlist.

We’re happy to help! Contact our customer service team at [email protected] or visit our Contact Us page for more ways to reach us.