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At Carrie Elizabeth Designs, we cherish the trust you place in us when selecting our handcrafted jewellery, just as we cherish the integrity of every piece that leaves our Durham studio. This Privacy Policy explains how we collect, use, and protect your personal information with the same care we devote to crafting your heirloom-quality jewellery.
1. Information We Collect
Like the gemstones we carefully select for our collections, we only gather information essential to creating your perfect shopping experience:
- Personal Details: Your name, email address, shipping address, and contact information when you purchase our Bracelets, Necklaces, or other treasures.
- Payment Information: Encrypted transaction details when you acquire our Gold Collections or Limited Edition Rings, processed securely through our payment partners.
- Preferences: Your selections for Personalised Necklaces or Engravable pieces, helping us craft items that tell your unique story.
- Technical Data: Browser information and IP address, collected as discreetly as the clasps on our Chain Necklaces.
2. How We Use Your Information
We handle your data with the same precision we apply to setting gemstones:
- To process your orders for our Custom Made jewellery and dispatch them with our signature care
- To provide customer service as attentive as our craftsmanship
- To improve our collections, from Men’s Jewellery to Hair Accessories
- To send occasional updates about new arrivals, with the option to unsubscribe at any time
3. Data Sharing & Disclosure
Just as we protect the integrity of our Lockets, we safeguard your information:
- Service Providers: We work with trusted partners (payment processors, shipping carriers) who help deliver your jewellery worldwide.
- Legal Requirements: We may disclose information if required by law, with the same transparency as our jewellery care instructions.
- We never sell your data to third parties.
4. International Data Transfers
As we ship globally (with few regional exceptions), your data may be transferred internationally with appropriate safeguards, just as we carefully package our Flat Back Earrings for international journeys.
5. Data Security
We protect your information with security measures as robust as the settings on our Gemstone Rings:
- Industry-standard encryption for all transactions
- Regular security assessments
- Limited access to your personal data
6. Your Rights
You have rights over your data, as clearly defined as the engravings on our Engravable Necklaces:
- Access, correct, or request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where applicable
- Lodge complaints with data protection authorities
7. Cookies & Tracking Technologies
Our website uses cookies as delicately as we use findings on our Earrings:
- Essential Cookies: For secure checkout processes
- Analytical Cookies: To understand how clients explore our collections
- Preference Cookies: To remember your selections for future visits
You may adjust cookie settings in your browser, though some features may not function as elegantly.
8. Changes to This Policy
We may update this policy as our collections evolve. Significant changes will be communicated with the same care as our shipping notifications.
9. Contact Us
For privacy inquiries, please contact us at [email protected] or at our studio address: 13 Willowtree Ave, Durham, GB DH1T 6SA.
Thank you for trusting Carrie Elizabeth Designs with both your jewellery selections and your personal information. We value this trust as deeply as we value the craftsmanship in every piece we create.