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Welcome to Carrie Elizabeth Designs, where heirloom-quality jewellery meets contemporary craftsmanship. These Terms and Conditions outline the agreement between you and Carrie Elizabeth Designs regarding your use of our website and purchase of our products. By accessing our site or making a purchase, you agree to these terms.

1. Our Commitment to You

At Carrie Elizabeth Designs, we create jewellery with the same care we extend to our customers. These terms reflect our dedication to transparency, quality, and your satisfaction.

2. Website Use

2.1 Eligibility

You must be at least 18 years old to purchase from our site. By placing an order, you confirm you have legal capacity to enter into binding contracts.

2.2 Intellectual Property

All content on our website—including designs, product photography, and text—is the exclusive property of Carrie Elizabeth Designs and protected by intellectual property laws. Unauthorised use may result in legal action.

2.3 User Responsibilities

You agree to:

  • Provide accurate account information
  • Not misuse our website or products
  • Comply with all applicable laws

3. Products & Personalisation

3.1 Product Descriptions

We take utmost care in describing our Gemstone Necklaces, Gold collections, and Lifestyle Accessories. While we aim for accuracy, slight variations in colour or texture may occur due to monitor settings or the natural characteristics of materials.

3.2 Custom & Personalised Items

Our Custom Made and Personalised Necklaces are crafted specifically for you. These cannot be returned unless faulty, as noted in our Returns Policy.

Please review all personalisation details carefully before confirming your order, as these items are made-to-order.

4. Ordering Process

4.1 Order Acceptance

Your order represents an offer to purchase which we accept when we dispatch your items. We reserve the right to refuse orders at our discretion.

4.2 Pricing & Payment

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in GBP (£) and inclusive of VAT where applicable. We are not responsible for additional customs fees or import taxes for international orders.

4.3 Shipping

We dispatch worldwide (excluding parts of Asia and remote areas) via:

  • Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
  • Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

Orders are processed within 1-2 business days from our Durham studio. Delivery times may vary during peak periods.

5. Returns & Refunds

5.1 Returns Policy

We offer a 15-day return window from delivery date for most items in original condition. Non-returnable items include:

  • Custom Made jewellery
  • Personalised Necklaces (unless faulty)
  • All earrings (for hygiene reasons)
  • Limited Edition Rings (conditions noted at purchase)

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order details
  2. Await our Return Authorization Number
  3. Ship items to our Durham studio using a tracked service

Refunds are issued within 3 business days of receiving your return. Original shipping fees are non-refundable.

6. Liability & Disputes

6.1 Our Liability

Carrie Elizabeth Designs is not liable for:

  • Delays beyond our control (customs, carrier issues)
  • Incorrect addresses provided by customers
  • Normal wear and tear of jewellery

6.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

7. Policy Updates

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

8. Contact Us

For questions about these Terms:

Carrie Elizabeth Designs
13 Willowtree Ave
Durham, GB DH1T 6SA
Email: [email protected]

Thank you for choosing Carrie Elizabeth Designs, where every piece tells a story and every customer becomes part of ours.